- #Google pixel screen snapshot update
- #Google pixel screen snapshot full
- #Google pixel screen snapshot android
- #Google pixel screen snapshot software
As it happened, I had my other phone with me as a backup and was in a 5G coverage area with an unlimited AT&T plan. If I did not have my iPhone with me on this trip, and I was not in a good data coverage area or had access to Wi-Fi, I would have lost all the data on my device (which I did) and not be able to cloud restore it. Not being able to easily get in touch with a human by phone when dealing with a severe issue like this is frustrating. It needs to improve its customer service and support infrastructure vastly.
#Google pixel screen snapshot software
If Google wants to position the Pixel as the company's iPhone, then it needs to match the product on more than just hardware and software features. When I explained to her what was going on, she said, "Oh, that's a technical issue I need to put you in touch with technical support." When my callback came about 30 minutes later, I got a computerized attendant which told me I needed to wait, and I finally got a human. You can't call Google directly if you have a problem with your Pixel - you have to make it through that crazy decision tree to the point where you can request a callback, which after about 15 minutes of typing in "this piece of crap is defective and my file system is hosed", it finally let me do. It's this layered, AI-driven system that keeps suggesting resolutions that the end-user can do that are totally unrelated to my problem and totally avoids putting you in touch with a human being. Last night, around 8pm EST, the first thing I tried to do was to contact Google's device support on its store website - which is probably the most labyrinthian tech support system I have ever seen for a mobile hardware product. I'm now out of the product return window, with device replacement as my only official option if the company deems it to be defective and this just isn't a result of their software stack also being garbage.
#Google pixel screen snapshot android
As far as I am concerned, this should never happen with Google's flagship Android developer device.
#Google pixel screen snapshot full
Look, maybe this is just bad luck with a phone, but had I known this was going to be a problem child device, I would have returned it for a full refund and waited a few months to get something else with Android 12 on it. The photo of my screen when this occurred is below. The same thing happened - the device rebooted, it entered recovery mode, and it forced a file system factory reset.
#Google pixel screen snapshot update
Google sent another over-the-air update this week, which I accepted. Several weeks have gone by, and I'm on vacation with the phone, having taken a few hundred photos with it. I dismissed this initial problem as a first-day or first-week glitch for a new product and continued using the device.Īlso: Goodbye Google Pixel 6 Pro: 9 reasons it's not the phone for me So I had to set up the phone again from a backup less than a day after the initial setup. Shortly after setting up the Pixel 6 a few weeks ago - while the product could still be returned - I experienced an issue where the OS received an initial over-the-air update and when it rebooted, it came up in recovery mode, being unable to read the file system - and it forced a factory reset. Whatever your priorities - from 5G to an amazing camera - there's a phone here to meet your every need. If you see inaccuracies in our content, please report the mistake via this form. If we have made an error or published misleading information, we will correct or clarify the article. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services.
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